MÓWIENIE 2 EN [#110]

#106#230#140#124#135#209#114#126#246#250
TASK 1 Warm-up questions [ max. 2 minutes ]
  1. What’s your name?
  2. Can you spell it? (military or traditional alphabet)
  3. What’s your job? and/or Where do you live?
TASK 2 Role-play [ max. 4 minutes ]

CANDIDATE’S ROLE

You have a problem with your hotel room. The examiner is a receptionist.
  • room different to brochure (no beach view)
  • demand new room
  • pay extra?
  • accept offer
  • air conditioning not working
The examiner begins by saying: “How can I help you?”

EXAMINER’S ROLE

The candidate wants to complain about their room.
  • sorry but peak season (fully booked)
  • apartment available, but in two days
  • no extra charge, hotel’s fault!
  • any other problems?
  • will send repairman
You begin by saying: “How can I help you?"
TASK 3 Questions [ 6-7 minutes ]
  1. Do you often stay in hotels? Why/Why not?
  2. Describe the last time you had a problem with a service/product.
  3. What are the advantages and disadvantages of using a traditional travel agency?