MÓWIENIE 2 EN [#125]

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TASK 1 Warm-up questions [ max. 2 minutes ]
  1. What’s your name?
  2. Can you spell it? (military or traditional alphabet)
  3. What’s your job? and/or Where do you live?
TASK 2 Role-play [ max. 4 minutes ]

CANDIDATE’S ROLE

The examiner is a restaurant manager. You are complaining about the way your party was organized.
  • family party yesterday – really important (say why)/food awful!
  • service – terrible! (give details)
  • don’t accept manager’s 1st solution – negotiate
You begin by saying: “Hello, I would like to make a complaint.”

EXAMINER’S ROLE

You are a restaurant manager. The candidate is complaining about the way his party was organized.
  • sorry to hear that/complaint – what about?
  • what exactly was wrong with food?
  • any other complaints?
  • apologize – offer to refund 20% of money – negotiate settlement
The candidate begins by saying: “Hello, I would like to make a complaint.”
TASK 3 Questions [ 6-7 minutes ]
  1. What’s your favourite restaurant? Describe it.
  2. Tell us about the last time you/someone you know complained about a product or service.
  3. What are the pros and cons of doing weekly shopping on-line?