MÓWIENIE 2 EN [#125]
TASK 1 Warm-up questions [ max. 2 minutes ]
- What’s your name?
- Can you spell it? (military or traditional alphabet)
- What’s your job? and/or Where do you live?
TASK 2 Role-play [ max. 4 minutes ]
CANDIDATE’S ROLE
The examiner is a restaurant manager.
You are complaining about the way your party was organized.
- family party yesterday – really important (say why)/food awful!
- service – terrible! (give details)
- don’t accept manager’s 1st solution – negotiate
You begin by saying:
“Hello, I would like to make a complaint.”
EXAMINER’S ROLE
You are a restaurant manager.
The candidate is complaining about the way his party was organized.
- sorry to hear that/complaint – what about?
- what exactly was wrong with food?
- any other complaints?
- apologize – offer to refund 20% of money – negotiate settlement
The candidate begins by saying:
“Hello, I would like to make a complaint.”