MÓWIENIE 2 EN [#225]
TASK 1 Warm-up questions [ max. 2 minutes ]
- What’s your name?
- Can you spell it? (military or traditional alphabet)
- What’s your job? and/or Where do you live?
TASK 2 Role-play [ max. 4 minutes ]
CANDIDATE’S ROLE
You cannot log into your bank account.
You are calling the bank’s customer service.
- describe situation and demand explanation
- technical problems – how long?
- can’t wait/need to transfer money – explain why
- agree to suggestion – arrange details
The examiner begins by saying: “Hello, how can I help you?”
EXAMINER’S ROLE
You work in the bank’s customer service department.
The candidate cannot log into their bank account.
- apologize – bank has technical problems
- problems should be over in next 12 hours
- suggest coming to nearest bank branch in person
- give details (when?/where?/what time?)
You begin by saying:
“Hello, how can I help you?”