MÓWIENIE 2 EN [#269]
TASK 1 Warm-up questions [ max. 2 minutes ]
- What’s your name?
- Can you spell it? (military or traditional alphabet)
- What’s your job? and/or Where do you live?
TASK 2 Role-play [ max. 4 minutes ]
CANDIDATE’S ROLE
The examiner is a receptionist at a hotel.
You asked for some soap to be sent to your room; you received soup.
You want to make a complaint.
- 1 hour ago – call reception – no soap; somebody deliver – soup
- answer the question
- soap get possible?
- soup – do what? soup – pay for?
The examiner begins by saying:
“Hello, how can I help you?”
EXAMINER’S ROLE
You are a receptionist at a hotel. The candidate’s is making a complaint.
- Can you give me your room number and your surname, please?
- Thank you. I am so sorry about the misunderstanding.
- Yes, of course. I will send somebody up right away. Is there anything else I can help you with?
- Of course, you don’t have to pay for it. Someone will come to pick it up. I will also send some sweets for you as an apology.
You begin by saying:
“Hello, how can I help you?”